Shipping Information

 

Access Codes/Ebooks/Gift Cards

Access Codes and Ebooks offer Email Delivery only. Once the order is processed during business hours, you will receive an email with the copy of your code.  

Gift Card orders have the option of in-store pick up, or gift card delivery. There is a $1.00 charge for delivery to anywhere in Canada/US.

 

Shipments within PEI are sent out via Fedex Express or Ground. You should receive your order within 3-5 business days of placing your order, if all items are in stock. Orders are processed during business hours. If items are out of stock or backordered, we will contact you via email. 

Orders over $75.00, shipping is free of charge. Some exceptions will apply. Management will contact you if exceptions arise.

In store pick up, is available as an option for any order. Pick up hours correlate with store hours, if you are in need of a different time for pick up, please contact us via email. 

 

Within Canada/US  

Shipments within Canada and the US are shipped via Fedex Express or Ground. Within Canada, you should receive your order within 3-5 business days of placing your order, if all items are in stock. Within the US, you should receive your order within 5-7 business days of placing your order, if all items are in stock. Orders are processed during business hours. If items are out of stock or backordered, we will contact you via email. 

 

On Campus  

On campus shipping is free for residences on the University of Prince Edward Island campus. Be sure to include your room number in the shipping address. Shipments are sent through the University internal mail service to your residence house parcel pick up location. 

 

International  

International Shipping is offered at the UPEI Bookstore. The pre-authorized charge is $100, but we will only charge you what we pay for shipping the package to you. International shipments are generally sent via FedEx International Economy. Some exceptions will apply. Management will contact you if exceptions arise.

 

Return Policy

You must have your receipt in order to make a return at the Bookstore. 

• All New Textbooks have two (2) business days for return (with receipt)
• No Returns on Used Textbooks or E-Books/Access Codes
• No Returns on Lab Manuals/Case Studies
• Any textbooks that have been removed from shrink wrap, written in, highlighted, or damaged in any way are not able to be returned. 

Signs are posted in the Bookstore each semester with the final date for returns. No books can be returned after the final return dates regardless of when they were purchased.

 All returns are subject to management approval.

 

General Merchandise Purchases

A valid receipt or packing slip is required for all refunds or exchanges. 

All merchandise unopened and in orginal condition is valid for return with receipt.

Merchandise may be exchanged or refunded to the original form of tender.

 

Online Purchase Returns:

If you require to return or exchange an item you purchased online, whether it is a textbook or general merchandise, we ask you to email or call to inform us and to confirm the proper procedures.

902-566-0625

bookstore@upei.ca

 

You may return an item purchased online in store, or via mail. 

Shipping and handling fees are not refundable. Return shipping is the customer's expense.

 

To return items by Mail:

1. Ensure shipping address is:

University of Prince Edward Island

UPEI Bookstore

550 University Ave

Charlottetown PE C1A 4P3

2. Package items securely. 

3. Please include a copy of the order details (packing slip or receipt) with the order. If you do not have this information, include a note that states your name, email address, phone number and order number. 

4. Return shipping is the customer's expense. The UPEI Bookstore is not liable for lost or damaged packages. Please use a tracable and insured method of shipping. 

5. Retain your tracking information and shipping receipt until your refund is issued.

 

Pricing, In Stock Items and Description

Any information on this site concerning pricing, availability and description of an item is subject to change. Every effort will be made to update the information in a timely matter, but if there is any discrepancy between pricing, availability or description within the physical store and what appears on the website then pricing, availability and description within the physical store will prevail. 

 

Availability

Every effort will be made to complete orders with available merchandise.  The UPEI Bookstore staff will notify the customer as soon as possible if merchandise purchased online is not in stock. Unresolved requests will be dismissed after 30 days unless an alternate arrangement has been agreed upon by both the customer and the UPEI Bookstore.

 

Privacy Statement

Any infomormation collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. 

Any information you provide will be held within a confidential manner and will not be used in ways that you have not consented to.